How to Choose the Right IT Support Company in Leicester
Finding the right IT support company in Leicester can make a huge difference to your business. The wrong choice means slow response times, unexpected costs and IT problems that drag on for days. The right choice means a trusted partner who keeps your business running smoothly, securely and efficiently.
Here is what every Leicester business owner should consider when choosing an IT support company.
1. Do They Have a Local Presence in Leicester?
When something goes wrong, you want an engineer on-site fast — not a call centre hundreds of miles away. Choose an IT support company based in or near Leicester with a proven track record of serving local businesses.
Microtech have been based in Leicester since 1986, with engineers ready to visit your premises across Leicester, the East Midlands and beyond.
2. Are They a Microsoft Certified Partner?
If your business uses Microsoft 365, Windows or Azure, your IT support company should be a certified Microsoft Partner. This means they have demonstrated expertise in Microsoft products and have direct access to Microsoft support.
Microtech are a certified Microsoft Partner — giving Leicester businesses confidence that their Microsoft environment is in expert hands.
3. Do They Offer Proactive or Reactive Support?
Many IT companies only fix problems when they occur. The best IT support companies proactively monitor your systems, catching issues before they cause downtime.
Look for a provider that offers 24/7 monitoring, regular maintenance and proactive security updates as standard.
4. Are They Cyber Essentials Certified?
Cyber Essentials is a UK government-backed cybersecurity certification. An IT support company that holds Cyber Essentials certification demonstrates a genuine commitment to cybersecurity best practice.
Microtech are Cyber Essentials certified — and we help Leicester businesses achieve their own certification too.
5. Are Their Contracts Flexible?
Avoid IT support companies that lock you into long contracts with hidden costs. Look for transparent, flexible pricing that scales with your business.
Microtech offer straightforward contracts with no hidden fees — giving Leicester businesses complete peace of mind.
6. Do They Understand Your Industry?
IT challenges vary by sector. A manufacturer has different IT needs to a retailer or accountancy firm. Choose an IT support company with experience in your industry.
Microtech support businesses across manufacturing, retail, finance, construction, food and drink and technology sectors across Leicester and the East Midlands.
7. What Do Their Clients Say?
Always check reviews and case studies before choosing an IT support company. Look for evidence of long-term client relationships — a sign of consistent, reliable service.
Microtech have supported many Leicester businesses for over a decade — a testament to the quality and reliability of our service.
Ready to Find the Right IT Support in Leicester?
Microtech have been Leicester’s trusted IT support partner since 1986. We offer a free, no-obligation IT consultation to help you understand your current IT setup and how we can improve it.
Call: 0116 2731677
Email: support@microtechdigital.net
Contact Microtech today — Leicester’s IT support experts.
