IT Support

Microtech has been providing top-quality IT support to businesses for over 35 years. Our team of experienced technicians has the expertise and knowledge to handle any IT issue you may be facing.

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Support Packages for your business

Discover the perfect IT support package that aligns with your business goals and ensures the seamless operation of your systems.

With Microtech, you can trust that your IT needs are in capable hands, allowing you to focus on what you do best – growing your business.

Startup £15

Per user, per month

Fundamental support, perfect for those beginning their journey

  • Unlimited remote / telephone support
  • Configure and maintain Microsoft Office 365 & Email System
  • Guaranteed 4-hour response to critical faults
  • Viruses and malware investigation
  • Backup and Email Filtering Management

Growth £20

Per user, per month
For established businesses who require specialist IT support

  • Everything in Startup

  • Unlimited remote / telephone support
  • Unlimited remote administration tasks
  • Guaranteed 3-hour response to critical faults (call-out rates apply if onsite visit required)
  • Guaranteed 6 working hours response for all general faults
  • Internet service provider fault investigation
  • Viruses and malware investigation (associated system re-builds / onsite repairs not included)
  • Hardware Procurement
  • Reduced call-out rates
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup*
  • Configure and maintain Microsoft Office 365 & Email System
  • Setup, configure and maintain cloud backup services*
  • Setup, configure and maintain backup services for Microsoft Email System*
  • Advice, guidance and recommendations on driving IT efficiencies
  • Liaising with 3rd party software and equipment providers
  • Annual Deep Dive Review

Enterprise £25

Per user, per month

Elevate your business with robust support for every operation

  • Everything in Startup & Growth

  • Unlimited remote / telephone support
  • Unlimited remote administration tasks
  • Guaranteed 2-hour response to critical faults (call-out rates apply if onsite visit required)
  • Guaranteed 4 working hours response for all general faults
  • Internet service provider fault investigation
  • Viruses and malware investigation (associated system re-builds & onsite repairs where required)
  • Hardware Procurement
  • No call-out rates
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup*
  • Configure and maintain Microsoft
  • Office 365 & Email System
  • Setup, configure and maintain cloud backup services*
  • Setup, configure and maintain backup services for Microsoft Email System*
  • Advice, guidance and recommendations on driving IT efficiencies
  • Liaising with 3rd party software and equipment providers
  • 2 x Deep Dive Reviews per year
  • Monthly review
  • Update and maintain OS for on-premise servers
  • Update and maintain OS for on-cloud servers
  • Update and maintain all physical PCs and Laptops
  • Proactive monitoring all servers of physical and cloud servers
  • Configure and maintain the Wi-fi system
  • Dedicated Account Manager

Custom

Contact us for pricing

Following a discovery call, Microtech will craft a Bespoke Support Package

IT Support Services

We offer a range of services, including hardware and software troubleshooting, network maintenance, and security. Contact us today to learn more about how we can help your business.

IT Support Centre
Dedicated Account Manager
On site and off site support
Proactive monitoring and reporting
Multifactor Authentication
Network Diagnostics
Server management and optimisation
User activity log

Benefits of MICROTECH IT Support

  • Cost-effective expertise and experience
  • Disaster recovery
  • Resilient and secure infrastructure
  • Future proof services and up-to-date software
  • Comprehensive Monitoring and Problem Prevention
  • Seamless communication between devices
  • Protection Against Cyber Crime

We’re here to support
your business journey

Microtech offers a FREE IT audit for organisations to assess and improve their current IT infrastructure.

The audit includes a review of hardware, software, networking, security, and support to provide recommendations for optimising performance, reducing costs and improving efficiency.

Fill in the form and we will be in touch.