IT Support

Microtech has been providing high-quality IT support to businesses for over 35 years. Our team of experienced technicians has the expertise and knowledge to handle any IT issue you may be facing.

IT Support Packages business

Discover the perfect IT support package that aligns with your business goals and ensures the seamless operation of your systems.

With Microtech, you can trust that your IT needs are in capable hands, allowing you to focus on what you do best – growing your business.

Startup

Fundamental support, perfect for those beginning their journey

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Unlimited remote / telephone support
Configure and maintain Microsoft Office 365 & Email System
Guaranteed 4-hour response to critical faults
Viruses and malware investigation
Backup and Email Filtering Management

Growth

For established businesses who require specialist IT support

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Everything in Startup
Unlimited remote / telephone support
Unlimited remote administration tasks
Guaranteed 3-hour response to critical faults (call-out rates apply if onsite visit required)
Guaranteed 6 working hours response for all general faults
Internet service provider fault investigation
Viruses and malware investigation (associated system re-builds / onsite repairs not included)
Hardware Procurement
Reduced call-out rates
Diagnosis of printer faults and PC accessory faults
Data recovery from backup*
Configure and maintain Microsoft Office 365 & Email System
Setup, configure and maintain cloud backup services*
Setup, configure and maintain backup services for Microsoft Email System*
Advice, guidance and recommendations on driving IT efficiencies
Liaising with 3rd party software and equipment providers
Annual Deep Dive Review

Enterprise

Elevate your business with robust support for every operation

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Everything in Startup & Growth
Unlimited remote / telephone support
Unlimited remote administration tasks
Guaranteed 2-hour response to critical faults (call-out rates apply if onsite visit required)
Guaranteed 4 working hours response for all general faults
Internet service provider fault investigation
Viruses and malware investigation (associated system re-builds & onsite repairs where required)
Hardware Procurement
No call-out rates
Diagnosis of printer faults and PC accessory faults
Data recovery from backup*
Configure and maintain Microsoft
Office 365 & Email System
Setup, configure and maintain cloud backup services*
Setup, configure and maintain backup services for Microsoft Email System*
Advice, guidance and recommendations on driving IT efficiencies
Liaising with 3rd party software and equipment providers
2 x Deep Dive Reviews per year
Monthly review
Update and maintain OS for on-premise servers
Update and maintain OS for on-cloud servers
Update and maintain all physical PCs and Laptops
Proactive monitoring all servers of physical and cloud servers
Configure and maintain the Wi-fi system
Dedicated Account Manager

Custom

Following a discovery call, Microtech will craft a Bespoke Support Package

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IT Support Services

We offer a range of services, including hardware and software troubleshooting, network maintenance, and security. Contact us today to learn more about how we can help your business.