What is Managed IT Support and Does My Business Need It?
If you run a small or medium business in Leicester, you have probably heard the term “managed IT support” — but what does it actually mean, and does your business need it?
Microtech have been providing managed IT support to Leicester and East Midlands businesses since 1986. Here is everything you need to know.
What is Managed IT Support?
Managed IT support means outsourcing the management and maintenance of your IT infrastructure to a specialist provider. Instead of waiting for things to go wrong and then calling for help, a managed IT provider proactively monitors, maintains and secures your systems around the clock.
Think of it as having your own dedicated IT department — without the cost of hiring full-time staff.
What Does Managed IT Support Include?
A typical managed IT support contract from Microtech includes:
24/7 Network Monitoring
We monitor your IT systems around the clock — identifying and resolving issues before they cause downtime.
Proactive Maintenance
Regular updates, patches and health checks keep your systems running smoothly and securely.
Helpdesk Support
Our Leicester-based helpdesk team is on hand during business hours to resolve any IT issues quickly.
Cybersecurity Management
Antivirus management, firewall monitoring and regular security reviews to keep your business protected.
Backup and Disaster Recovery
Your critical business data is backed up securely and can be restored quickly in the event of a problem.
Microsoft 365 Management
Day-to-day management of your Microsoft 365 environment — users, licences, security and support.
Managed IT Support vs Break-Fix IT Support
Many Leicester businesses still use a break-fix approach to IT — only calling for help when something goes wrong. Here is why managed IT support is a better option:
Break-Fix IT Support:
– Unpredictable costs — you pay every time something breaks
– Reactive — problems are fixed after they cause disruption
– No proactive monitoring or maintenance
– IT issues can mean hours or days of downtime
Managed IT Support:
– Fixed monthly costs — no surprise bills
– Proactive — problems are prevented before they cause disruption
– 24/7 monitoring and regular maintenance
– Faster resolution times and less downtime
Does My Leicester Business Need Managed IT Support?
You should consider managed IT support if:
– You do not have a dedicated in-house IT team
– IT problems regularly cause downtime or lost productivity
– You are worried about cybersecurity but do not know where to start
– Your IT costs are unpredictable and hard to budget for
– You want to focus on growing your business rather than managing IT
How Much Does Managed IT Support Cost in Leicester?
Managed IT support is priced on a per-user or per-device basis — making costs predictable and easy to budget for. Microtech offer flexible packages to suit Leicester businesses of all sizes, from 5 to 500 users.
Contact us for a free, no-obligation quote tailored to your business.
Get Managed IT Support in Leicester Today
Call: 0116 2731677
Email: support@microtechdigital.net
Address: Universe House, 1 Merus Court, Meridian Business Park, Leicester, LE19 1RJ
Contact Microtech today for a free IT consultation.
